The Big Green Egg (“BGE”) was the first ceramic grill manufacturer in the world to stand behind its products by offering a Limited Lifetime Warranty, and has maintained this standard for over a quarter-century! Your Big Green Egg has been carefully inspected and certified to be the highest-quality outdoor cooker ever, and we continue to offer best-in-class customer service and warranty support to purchasers of the Ultimate Cooking Experience!®WARRANTY CLAIM PROCEDURE:A valid proof of purchase receipt from an Authorized Dealer will be required to make a Warranty claim. For Warranty support, contact the Authorized Dealer from which the item was purchased.You may contact any Authorized Dealer if the EGG was purchased within the United States. For EGGs purchased in countries outside the United States, Warranty claims are handled by an Authorized Dealer or Distributor in the country of purchase.Please refer to the INTERNATIONAL section of the BGE website at BigGreenEgg.com to locate the Authorized BGE International Distributor in your particular region. Warranty claims must be made through an Authorized Dealer or Distributor within the original country of purchase.Do not ship or mail any components for a Warranty claim before contacting an Authorized Dealer or Distributor, as in some cases it may not be necessary to return the warranted part. Our goal is to make any Warranty claim as simple as possible. If further assistance is needed, please email Warranty@BigGreenEgg.comIn the unlikely event that you have a Warranty Claim on a Big Green Egg, these are the TERMS AND CONDITIONS OF THE BIG GREEN EGG LIMITED LIFETIME WARRANTY1. THE BIG GREEN EGG:Warranty for Residential Use: Each Big Green Egg® ceramic cooker (XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) used as a residential (non-commercial) ceramic cooker carries a Limited Lifetime Warranty for materials and workmanship on all ceramic components (including dome, base, damper top, fire box and fire ring) to the original purchaser or owner who has purchased the EGG from an Authorized Dealer, and has registered their Warranty as required (the “Residential Warranty”). This Warranty is valid for as long as the original purchaser owns the EGG®. The warranty for residential use of other ceramic, metal and wood components or EGGcessories are covered as explained below. This warranty is in addition to and does not affect any statutory rights which may apply.Warranty for Commercial Use: Each Big Green Egg® ceramic cooker (XXLarge, XLarge, Large, Medium, Small, MiniMax and Mini) used in a commercial setting is warranted to be free from defects in materials and workmanship under normal and reasonable commercial use for a period of one (1) year from the date of purchase to the original purchaser or owner who purchased the product from an Authorized Dealer and registered their Warranty as required (the “Commercial Warranty”). This one (1) year Commercial Warranty covers all parts of the EGG including without limitation, the ceramic dome and base, and all other ceramic, metal and wood components from manufacturing, workmanship or materials defects. This warranty does not apply to EGGs used in mobile or pop-up restaurants, or within food trucks or other mobile cooking kitchens. This warranty is in addition to and does not affect your statutory rights which may apply.2. OTHER CERAMIC PRODUCTS: (For Residential Users Only. Does not apply to Commercial Use.) The Big Green Egg brand of convEGGtor and Ceramic Pizza/Baking Stones carry a Limited Three (3) Year Warranty to the original residential purchaser. Ceramic components are not covered for breakage or cracks from dropping, improper storage, misuse or abuse.3. METAL COMPONENTS: (For Residential Users Only) METAL COMPONENTS: Metal, Stainless Steel and Cast Iron components of the EGG (including the metal bands, hinge mechanism, cooking grid, fire grate, upper vent cap and lower draft door) carry a Limited Five (5) Year Structural Integrity Warranty to the original purchaser. The Big Green Egg makes every effort to utilize materials that resist rust and to apply high temperature coatings on metal surfaces. However, metal materials and protective coatings can be compromised by surface scratches or exposure to substances and conditions beyond BGE’s control. Among other things, chemicals, chlorine, industrial fumes, fertilizers, extreme humidity, lawn pesticides, trinidad moruga scorpion peppers and sodium chloride are some of the substances that can corrode paint and finish on metal coatings. For these reasons, the Warranty on Metal, Stainless Steel and Cast Iron Components DOES NOT COVER RUST, OXIDATION, FADING, DISCOLORING, BLEMISHES or REPLACEMENT DUE TO ADJUSTMENT OR ALIGNMENT OF PARTS OR COMPONENTS, unless it also results in a loss of structural integrity or a failure of these components of the EGG. Band and Hinge alignment and adjustment support is available from an Authorized Dealer.4. WOOD and COMPOSITE COMPONENTS: (For Residential Users Only) Wood EGG Mates, High Density Composite EGG Mates and Genuine BGE Hardwood Tables carry a Limited One (1) Year Warranty to the original purchaser. Only genuine BGE Mates and Tables are covered under this Warranty – please be certain the Tables or Mates you purchase are BGE branded products - third-party products are not covered under the BGE Warranty even if sold by a BGE Dealer.BGE Mates and Hardwood Tables are not covered for cosmetic or coloring changes, weathering or cracks unless there is also a loss of structural integrity. Please follow recommended care guidelines to maintain appearance of wood products.CAUTION NOTICE: DO NOT place an EGG directly on or near a combustible surface, deck, table or other flammable base without the use of a BGE Metal Nest or Metal Table Nest, or without making use of other fireproof barrier such as a 2” non-porous concrete block under the EGG. Failure to safely support the EGG will void the Warranty and BGE EXPRESSLY DISCLAIMS ANY LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE WHICH MAY RESULT.Do not attempt to use a Table Nest to support an EGG unless the EGG is actually housed within a table, island or other surround. The low-profile Table Nest is not designed as a free-standing support for your EGG! Only the Mini and MiniMax have a low-profile Nest designed to be used as a free-standing base. IMPORTANT – See Getting Started and Safety Tips at BigGreenEgg.com. Commercial Users. See the Safety Tips and User’s Manual for Commercial User requirements and recommendations.NOTE: The BGE metal Cooking Islands are designed to support an EGG on the metal platform without the use of a Table Nest or other barrier under the EGG. However, a Table Nest may be used to raise the height of the EGG for personal preferences.